Last updated: October 31, 2026

This Privacy Policy explains what personal information PawLoom collects, why we collect it, how we use and protect it, and the choices available to you.

Information we collect

• Information you give us: name, email address, phone number, shipping and billing address, account username and password, order notes, and the content of messages you send us.
• Order information: the products you buy, order value, delivery method and order history.
• Payment information: handled by our payment providers. We receive confirmation of payment and the last four digits of the card, but never the full card number or security code.
• Technical information: IP address, browser type, device type, pages visited, referring URL and cookie identifiers.

How we use your information

• to process, pack, ship and track your orders;
• to create and administer your account;
• to respond to enquiries, returns and refund requests;
• to send transactional emails such as order confirmations and shipping updates;
• to detect and prevent fraud, abuse and unauthorised access;
• to improve our products, website and customer experience;
• to send marketing messages where you have opted in — you can unsubscribe at any time.

Legal bases

Where data-protection law requires a legal basis, we rely on: performance of a contract (fulfilling your order), legitimate interests (running and securing our business), consent (marketing emails and non-essential cookies), and legal obligation (tax and accounting records).

Sharing your information

We share personal information only with parties that help us operate the store, and only as far as necessary: payment processors, shipping carriers and fulfilment partners, email and hosting providers, analytics providers, and professional advisers. We may also disclose information where required by law or to protect our rights. We do not sell your personal information.

Cookies

We use cookies and similar technologies to keep your cart and session working, to remember your preferences, and to understand how the site is used. You can block or delete cookies in your browser settings; essential cookies are required for checkout to function.

Data retention

Order and accounting records are kept for as long as required by tax and consumer-protection law. Account data is kept while your account is active. Marketing preferences are kept until you withdraw consent. Enquiry records are kept for up to 24 months.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Security

This website is served over HTTPS and account passwords are stored in hashed form. We restrict access to personal data to those who need it to perform their work. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information.

Children

Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page, with the “Last updated” date shown at the top.

Contact us

For any privacy question or request: